Start a Return

Start a Return



To start a return for an order, you can create a return request using the following template given on the website. Make sure to replace the placeholder information with your specific return instructions and details:

Return Policy

At house of layer, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a return policy to make your shopping experience as convenient as possible.


You may return items within [7] days of receiving your order for a refund, exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please do not send your purchase back to the manufacturer.

Non-Returnable Items

Some items are non-returnable that are mentioned below

  • Gift cards
  • Downloadable software products
  • Perishable goods
  • Intimate or sanitary products


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7] business days.


If you need to exchange an item, please contact us at to request an exchange. We will provide you with further instructions.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How to Initiate a Return

  • To initiate a return, please follow these steps:
  • Contact our customer support team at []
  • Package your item securely including any accessories that were included with the product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will do our best to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding our return policy, please contact us at [] or [+33 1 88 31 40 07].

We reserve the right to modify this return policy at any time. Any changes will be posted on this page.

Thank you for shopping at house of layer. We appreciate your business!

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